Shipping & Returns

DELIVERY TIMES: 

The parcel will delivered within 3-6 business days. You must allow at least 24 hours for pick and pack before dispatch. All other orders are delivered between Monday and Friday 

RETURNS:

Items may be returned for a full refund within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.

UNDELIVERED PARCELS RETURNED:

Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation in our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.