Returns Policy
DELIVERY TIMES:
The parcel will delivered within 10 days. All orders are delivered between Monday and Friday.
𝗥𝗘𝗧𝗨𝗥𝗡𝗦 & 𝗥𝗘𝗙𝗨𝗡𝗗 & 𝗘𝗫𝗖𝗛𝗔𝗡𝗚𝗘
Items may be returned for a full refund or for exchange within 14 days from the date an order was received.
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
Any item being returned must be unused, in its original condition (including packaging and labelling) and have all tags attached.
For more information please contact customer service!
𝗧𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘂𝘀.
UNDELIVERED PARCELS RETURNED:
Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation in our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.